"This scene plays out over 350,000 times every year in the United States. And in the vast majority of cases, we're failing."
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-8 min
Most 911 centers provide basic T-CPR orientation—often a few hours during initial training, with minimal ongoing reinforcement.
Telecommunicators are expected to retain complex medical protocols and execute them flawlessly under extreme stress, sometimes months or years after their last practice.
It's one of the most cognitively demanding tasks in emergency services. And we're often sending people into it underprepared.
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